What is Privacy?
Privacy is the ability of you the individual to exercise a substantial degree of control over the collection, use and disclosure of your personal information. Amendments to the Commonwealth Privacy Act 1988
(the Act) which currently apply to bodies such as - Commonwealth Agencies, Credit Reporting agencies, Credit Providers and Tax File number recipients reinforces this ability and extends the rights of individuals.
On December 21,2001 the amendments to the Privacy Act became effective and includes most organisations in the private sector, including Tupicoffs Pty Ltd, and us as authorised representatives acting on behalf of Tupicoffs.
We collect information about you for the purpose of ascertaining your present and ongoing financial needs, priorities, concerns and lifestyle objectives, and to facilitate the provision of high quality professional financial planning services and advice in a manner consistent with your wishes and expectations. This constitutes the primary purpose in collecting the information by us.
This policy imposes obligations on us to ensure the accuracy of information collected, used or disclosed. All reasonable steps will be taken to protect your information from misuse, loss and unauthorised modification or disclosure.
Collection and use of information
- releasing the information can or will have an unreasonable impact on the privacy of others; or
- it is unlawful to do so; or
- it may endanger the safety or physical or mental health of any person; or
- it may prejudice an investigation of possible fraudulent or other illegal activity; or
- the request for access is frivolous or vexatious; or
- the information relates to existing or anticipated legal proceedings involving us or Tupicoffs Pty Ltd , and the information would not be accessible by the legal process of discovery.
Where we do deny access we will provide you with a reason in writing for this denial. Alternatively, if deemed reasonable, we may consider providing access to your information to a mutually agreed intermediary in order to meet the needs of both parties. We will take reasonable steps to ensure your
personal information held is accurate, complete and up to date. If you consider any information held is not accurate or up to date we ask that you contact us regarding any proposed alterations.
Disclosure of information collected
We will not use your personal information for any purpose other than which is related to the service provided. We may use this information for a secondary purpose if it is related to the primary purpose, where you would reasonably expect us to use the information, or where it has been provided with your consent to use the information in a particular manner.
Provision of further information
You have the right not to receive information from us. At the time of receiving your request we will record this in our records. However, it is important that you consider the benefits of receiving such information before you make an election to cease receiving any direct information from us.ComplaintsIf you have a complaint in relation to Privacy, you should take the following steps: 1. Contact your adviser to discuss your complaint and put your complaint in writing to them. 2. If your complaint is not satisfactorily resolved within 7 days, please put your complaint in writing and send it to: The Complaints Officer Tupicoffs Pty Ltd GPO Box 704 BRISBANE QLD 4001 We will endeavour to resolve your complaint quickly and fairly. If after receiving the Complaints Officer response you are still not satisfied, you have the right to complain to the Financial Ombudsman Service. We are a member of this scheme. This service is provided to you free of charge. Financial Ombudsman Service: GPO Box 3, Melbourne VIC 3001 Toll free for consumers 1300 78 08 08 firstname.lastname@example.org